Return Policy
What are accepted reasons for returning / exchanging an item?
You may return or exchange your purchase if it meets any of the following criteria:
- We sent you the wrong item
- The item you received is physically defective
- The item is substantially different from what was advertised
- You mistakenly ordered the incorrect part or component
Requests for a Return Merchandise Authorization (RMA) for any reason other than those listed above may not be accepted. Exchanges for faulty merchandise will be made at the discretion of GCH Tool Group.
How much time do I have to contact GCH Tool Group about returning my purchase?
We will issue an RMA if you contact us within two (2) weeks from the date that you received your shipment. Call 586-777-6250 to request an RMA.
What if I send back an item without a Return Merchandise Authorization (RMA)?
Any returns sent to GCH Tool Group without requesting and properly filling out an RMA form will be returned to the sender unopened.
Where do I send returns?
Return the product to:
GCH Tool Group
13265 East 8 Mile Rd.
Warren, MI 48089
Attn: RETURN MERCHANDISE
We recommend you use UPS or another traceable method of shipping, when you send us your return. GCH will not be responsible for returns lost during delivery. Customer must prepay return shipping.
For other questions, comments or suggestions, please contact customer service at 586-777-6250 or e-mail.
Please see quote terms for more details on our return policy.
SHIPPING:
At GCH, we understand the importance of keeping your business fully operational, which is why our system is set up to ship the same day for many of our critical parts and assemblies. Currently, orders are processed for shipping Monday through Friday. Exceptions may be made when a national holiday falls during the week. Orders received on these days may not automatically ship the same day. For all orders, shipping timeframes depend on product availability and inventory at the time the order is placed.
Typically, orders are shipped to the U.S. or Canada via UPS or FedEx standard ground for packages weighing less than 150 lbs. A common trucking carrier of the customer’s choice is used for packages weighing more than 150 lbs. All shipping is billed to the customer. International orders are generally sent by UPS, FedEx or DHL via standard transport international. Should you need expedited shipping, please contact us.
Inspect your shipment when it is delivered. If your package has arrived damaged, or otherwise tampered with, notify your delivery person immediately. Customers are responsible for checking their order when it arrives to ensure that all items are present. If there are any discrepancies, please notify us immediately, within seven (7) days.
Upon delivery, it is extremely important to carefully unpack and inspect the contents thoroughly for any indication of damage before signing the carrier’s freight bill of lading. If damage is found, the shipment should be refused; the driver is required to take the shipment back. If the outside packaging is damaged, but the contents are not, you should accept the shipment, but note on the freight bill that the outside packaging was damaged. This will protect your rights in the event there is concealed damage.
By signing the carrier’s freight bill, without any notations of damage, you are agreeing the shipment was delivered in good condition. Any damage found after that point, should be directed to the freight carrier in the form of a concealed damage claim. GCH Tool Group has no recourse to file a freight damage claim once the shipment was signed for as received in good condition. GCH Tool Group’s responsibility ceases upon the shipment’s acceptance by the recipient.